Bath & Body Works

For your customer service needs please use the following guide to get the quickest service:

For in-store experience and service, call 1-800-395-1001.
9 am–5 pm EST, M F
• In-store service and product availability
• Product quality and ingredient information
• Mailing list questions
• Policy information

For online experience and service ,call 1-800-756-5005.
6 am–2 am EST, 7 days/week
• Online product availability
• Online order assistance
• Online order status
• Payment information